6. The Insurance Investigation and Initial Settlement Offer
After the demand package is submitted, the insurance companies begin their investigation. Each insurance adjuster looks at medical records, the police report, and accident scene evidence. They decide whether to accept liability and evaluate the requested damages.
Most insurance carriers begin with a settlement offer that is significantly lower than the fair settlement amount. These offers rarely reflect the actual cost of medical expenses, future treatment needs, or the long-term impact of severe injuries.
Insurance companies are trained to limit payouts. They often argue that treatment was unnecessary, injuries were pre-existing, or the personal injury claim does not meet the serious injury threshold. A strong demand backed by evidence helps counter these tactics.